FAQ
Download the Amigo Paisano Plus Mobile App1 available in the App Store® and Google PlayTM and complete the application.
1Standard ata rates from your Wireless service provider may apply.
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries.App Store is a service mark of Apple Inc. registered in the U.S. and other countries
Google Play and the Google Play logo are trademarks of Google LLC
No, the Amigo Paisano VoltCash Card is a prepaid card, not a credit card, and no credit check is required
There is a Monthly Fee of $4.95. See the Fee Schedule for complete details.
Your Amigo Paisano VoltCash Card may be used in-store and online - everywhere Debit MasterCard is accepted.
You may not use your card for adult or online gambling sites. See your Cardholder Agreement for more details.
Change your PIN by calling 1-844-730-3377 and following the prompts or by logging in to the Amigo Paisano Plus Mobile App and selecting the Set PIN option.
You can load your card with payroll or benefits checks1 at any participating VoltCash retail location. You can get cash back on the spot from approved checks with our cash unload option2. Load your card with cash3 at conveniently located VoltCash locations, or at thousands or MasterCard rePower® locations nationwide. You can also enroll in direct deposit.
1. Limited to $2,500 for payroll checks and $7,000 for US Treasury Checks. Service fee of 2.5% of checks amount, mínimum fee of $4.95, applies.
2. Cash unload up to $2,500 withno fees when loading a check. Check load fee applies.
3. Service fee up to $5.95 applies. Balance and load limits apply.
You should contact the ATM owner or call Customer Service at 1-844-730-3377. If necessary, Customer Service can help with ordering you a new card.
For card questions, call 1-844-730-3377. For Amigo Paisano Plus App questions, call 1-800-303-6933
If you believe there has been an unauthorized transaction or error on your account, call Customer Service at 1-844-730-3377. Or you can send a dispute in writing to Amigo Paisano VoltCash, PO Box 1124, Sioux Falls, SD 57101
No, only direct deposits in your name may be made to your account. Please see your Cardholder Agreement for full details.
You may change your address via the Amigo Paisano Plus Mobile App or by calling Customer Service at 1-844-730-3377
To change your phone number, you can call Customer Service at 1-844-730-3377. You can also change your phone number by logging into your Amigo Paisano Plus Mobile App with your current credentials and selecting: Account > Personal Information > Phone number: Edit
We accept one of the following valid photo identifications:
- Valid Foreign-issued Passport1
- Valid Matrícula Consular (Guatemala or Mexico)
- Mexican INE
- SSN or ITIN
If you have a Social Security Number (SSN) or ITIN you will be required to provide it.
Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens a card account. You will also need to provide your name, contact information, and physical address in the United States.
1Allowed Countries: United States, Mexico, Belize, Costa Rica, El Salvador, Guatemala, Honduras, Panama, Colombia, Nicaragua, República Dominicana, Chile and Perú
You can pick up your card at a participating VoltCash location. To pick up and actívate your card, you Will need to provide the verification code yor get on your Amigo Paisano Plus App to a teller. Check the participating VoltCash locations on your Amigo Paisano Plus App.
The CVV is the Card Verication Value, a 3-digit number on the back of your card directly to the right of the signatura panel. This code is used to provide an additional layer of security for online transactions.
You may check your card balance at any time by using the Amigo Paisano Plus Mobile App or by calling Customer Service at 1-844-730-3377.
There is no fee to withdraw funds from a MoneyPass ATM. If the ATM does not display the MoneyPass® logo, you Will be charged a $2.50 ATM Withdrawal Fee.
You may also be charged an additional fee by the ATM operator or network. Find a MoneyPass® ATM on the Amigo Paisano Plus App.
Log in to the Amigo Paisano Plus Mobile App, go to the "Card" tab and lock your card. If you can´t find your card, call Customer Service immediately at 1-844-730-3377 to report your card lost or stolen
You must notify us immediately at 1-844-730-3377 of any unauthorized use.
For specific restrictions, limitations, and other details, please consult your Cardholder Agreement.
You may close your card account by contacting Customer Service at 1-844-730-3377 or writing to us at Amigo Paisano VoltCash, PO Box 1124, Sioux Falls, SD 57101
You can reset your password by opening your Amigo Paisano Plus Mobile APP, clicking log in, entering your email or phone number, and then selecting the forgot password on the screen. You can also change your password by logging into your Amigo Paisano Plus Mobile App with your current credentials and selecting: Account > Password and Security > Password: Change
To Access your monthly statements, open the Amigo Paisano Plus Mobile App, tap on Transactions and then the Statements option.